Help centre
How can we help?
Most answers are one click away. If you still need us, the form is right below and a human replies within 48 business hours.
Answer it yourself
Fastest routeWhere is my order?
Every parcel is tracked. Enter your order number to see live status.
Track my parcel →Return or refund
30-day money-back guarantee, plus your 14-day right of withdrawal.
Start a return →Manage my subscription
Change scent, skip a delivery or pause it, anytime, from your account.
Open my account →Still stuck? Write to us
Reply under 48 h, Mon to FriSend us a message
Mon to Fri, 9:00 to 18:00 CET. The more detail, the faster we help.
Quick answers
How fast do you reply?
Within 48 business hours, Monday to Friday. If you write on Saturday, you will hear from us on Monday or Tuesday at the latest.
Can I change the scent of my subscription?
Yes, from your account, at any time. The change applies from your next delivery, and there is no fee.
How much is shipping?
Shipping is free on every order, and every parcel is tracked.
What if I don't like it?
You have a 30-day money-back guarantee on top of the 14-day right of withdrawal required by EU law.
送料無料
30日保証
99.9%抗菌
安全なチェックアウト